Frequently Asked Questions

Everything you need to know about your DDstepOnline shopping experience.

How do I choose the right size for my child?

We provide a detailed size guide on every product page. We recommend measuring your child's foot from heel to toe and adding 0.5cm to 1cm for growth room to ensure the perfect fit.

What are your shipping costs and delivery times?

We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express takes 1-2 business days. Shipping is free on all orders over $75.

What is your return policy?

We accept returns within 30 days of purchase, provided the items are unworn, in their original packaging, and with all tags attached. Please visit our returns portal to start a request.

Are DDstep shoes made from natural materials?

Yes, we prioritize quality and comfort. Most of our footwear is crafted from high-quality genuine leather and natural rubber soles to ensure breathability and flexibility for developing feet.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it has been placed?

Our team processes orders quickly, but if you contact us within 1 hour of placement, we will do our best to accommodate changes or cancellations before the package leaves our warehouse.